DALLAS PIANO ACADEMY - STUDIO POLICY AND PROCEDURES
Payments are processed by pre-authorized credit/debit cards or auto-draft from bank accounts on the first of each month. In the case of a declined payment, a $20 late fee will be assessed for accounts not settled by the 10th of each month. Tuition is never prorated for missed lessons. Tuition does not include any retail teaching materials such as books or instruments.
A registration fee is due when enrolling and is non-refundable. Students who withdraw and return at a later time will be charged a new registration fee.
CANCELLATIONS AND MAKEUPS
For any lessons missed by a teacher, the Academy will attempt to provide a substitute teacher. If a substitute teacher is unavailable, a makeup lesson will be scheduled promptly. For any lessons missed by a student, the Academy holds group make up classes which are age and level appropriate. To sign up for a makeup class, contact the office (not the instructor) for a date and time. In the rare circumstance that the Academy would need to close for severe weather, alternate dates for a private lesson will be available.
Every student is on a month-to-month basis. To discontinue lessons and discontinue charges to your account, fill out the withdrawal form before the 15th of your last month. We do not prorate tuition for the last month of lessons. Students will be responsible for their last month of tuition whether or not they attend lessons.
AVERAGE OF FOUR LESSONS PER MONTH
Monthly tuition is based on an average of four lessons per month. We are closed four weeks each year for holidays. In some months, you will get five lessons and in short months such as November and December, you will get three lessons. However, most months you will get four lessons. The tuition is the SAME each month regardless of the number of lessons in that month, i.e. we don't charge you more for five lessons or less for months with three lessons in a month. This makes everyone’s accounting easier!
Dallas Piano Academy operates year-round and does not close for the summer. We are happy to offer unlimited group makeups for our students. If you are taking a month off for vacation and want to resume the next month, your payment is still due on the first of the month to reserve your lesson space. The lessons for the month that you miss can be made up before you leave or after you return from vacation.
OPEN DOOR POLICY
Please feel free to visit with your teacher regarding progress and assignments. Parents are always welcome to observe private lessons at any time.
Parents, legal guardians of minors, students and adult students waive the right to any legal action for any injury sustained on school property resulting from normal lesson activity or any other activity conducted by the students or their siblings before, during, or after lesson time, including hearing loss or hearing damage. Dallas Piano Academy is not responsible for any damage done to vehicles or any items stolen from vehicles.
The school is not responsible for providing before or after care of students. Please be aware that the waiting room is not supervised. Please drop off students no more than five minutes prior to the lesson time and pick them up promptly. Children must wait for their parents to pick them up inside the Academy. Please do not ask them to meet you elsewhere. Students are not to be dropped off on the street or curb. The Academy assumes no responsibility for children who leave unaccompanied.